FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How do I contact Patina Queen?


Please use the contact form provided on the website or email us directly at PatinaQueenStudio@gmail.com.




How do I care for Patina Queen jewelry and/or supplies?


To keep your new jewelry clean, simply store in a cool, dry place. Anything with a color patina has been sealed so nothing is required. If your piece has an antiqued surface it may continue to age a little more over time. If you want to brighten any antiqued piece simply use a dry, soft polishing cloth. Using a harsh jewelry cleaner is not recommended on any pieces. It's also important to avoid direct contact with beauty products such as perfume, lotion and hairspray, which can tarnish or stain metals. Remember to remove jewelry prior to swimming or bathing.




When will my order ship?


Order processing averages 2-3 business days (M-F) prior to shipment. You will receive a shipping notification email on the day your order is complete. Packages being shipped to the US & Canada will also include a tracking number in the notification email. All orders ship from Carolina Beach, NC.




Will I be charged sales tax?


All North Carolina retail orders will pay a 7% sales tax at checkout.




What types of payment do you accept?


Checkout process is secured by HTTPS / TLS encryption and it is safe for your purchases. Payments accepted include: VISA, Master Card, American Express, Discover, JCB, Diners and UnionPay (UnionPay is not yet available to all users). Accepted Debit Cards: Visa & MasterCard. You may also choose to pay through PayPal, one of the most secure payment gateways on the web. If you don't have a PayPal account you can sign in as a guest and use any major debit or credit card to make your purchase. If you have any issues or concerns, please feel free to contact customer service at PatinaQueenStudio@gmail.com.




Is my personal information secure?


We value each and every one of you and never share information with third parties. Also, if you sign up for our newsletter, your email address will only be used to send you a monthly correspondence alerting you of new collections, promotionals and coupon codes.




Do you sell Patina Queen wholesale?


Yes! We welcome finished jewelry wholesale orders! $200 minimum and free US S&H. If you are a shop owner interested in carrying Patina Queen jewelry in your store please reach out to us though the contact form here on the site. We are currently in the process of putting together a wholesale selection for Patina Queen supplies.





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