SHIPPING & RETURNS
Shipping Policy
All orders are shipped 1st class through USPS from Carolina Beach, NC. All domestic orders under $35 ship for a flat $3.99. Domestic orders over $35 ship FREE. International S&H costs vary by country and range from $10-$18 and orders over $100 ship FREE. All orders will receive a shipping confirmation email. All US and Canada orders will also include a tracking number.
Any duties, taxes, or fees added at time of import on international packages are the responsibility of the buyer.
Return & Exchange Policy
Your first step is to message us through the website contact link with details of your order and reason for return or exchange. We will direct you from there on how to proceed. Below are general rules for all returns and exchanges.
RETURNS: Returns will be honored within two weeks of purchase date. Original S&H charges will not be refunded. The shipping charge for returning the item/s is the responsibility of the buyer. The item/s must be returned unused, in the original packaging. Once received and evaluated the refund will be granted.
*Used wire cannot be returned for a refund.
EXCHANGES: All items (except custom orders) are exchangeable within 14 days of purchase date. Buyer is responsible for all shipping charges to return the item for exchange as well a shipping fees to send new item/s. The item/s must also be returned unused and in the original packaging. Once received and evaluated the exchange will be granted. *Used wire cannot be returned for an exchange.
In your shipment, please include a copy of your receipt and reason for exchange/return. If you don't have your receipt please include a note with your name, order number and date of purchase. Return tracking is also recommended. Patina Queen is not responsible for packages lost in transit.
Please send all returns/exchanges to:
Patina Queen
307 North Carolina Ave. #1
Carolina Beach, NC 28428